Are all the products on your site new?

Yes.  Every product we ship is new and has passed our internal quality control at our warehouse.

How long will it take for me to receive my item(s)?

We have two different shipment processes:
1) We offer direct warehouse pick-up and waive the shipment charges. Pick-up is available during regular business hours Monday through Friday. It usually takes the warehouse only a few hours to get the order ready at the dock and notification is sent via e-mail to the customer.
2) Shipments leave the warehouse every afternoon at around 4pm. We ship ground service and transit time depends on the destination location. On an average, our customers receive the packages within 3-7 business days. destination within 2-10 days.

What is your refund policy?

Please see our store policies for complete refund information.

What warranties do you offer?

Our limited 2 year* warranty is guaranteed to the original purchaser, against defects in either workmanship or material that would impair the normal use of the furniture. This does not apply to normal wear and tear such as checking and weathering. Some items may have a different warranty period as stated on the item.

How can I contact someone if I have a question?

You may reach us toll free at 1-888-688-4440 or email us at sales@balconyinstyle.com.

How do I know my personal information is secure?

Our commitment to your security is a top priority at balconyinstyle.  We employ the industry standard SSL encryption that all major internet storefronts use (such as Amazon.com). 

* Some items may have different warranty terms. Please review carefully the product details.